This Privacy Policy describes how Code Shaolin and its affiliates (collectively referred to as “Code Shaolin”, “we”, “our”, or “us”) collect, use, share, protect, or otherwise process your personal data through our website www.codeshaolin.com (hereinafter referred to as the “Platform”).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service outside India, and your personal data will primarily be stored and processed in India.
By visiting the Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms of this Privacy Policy, our Terms of Use, and applicable service-specific terms and conditions. If you do not agree, please do not use or access our Platform.
1. Information We Collect
We collect your personal data when you use our Platform, services, or otherwise interact with us. Information collected may include, but is not limited to:
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Name, date of birth, address, phone number, email ID
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Proof of identity/address documents
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Payment information (e.g., bank account, credit/debit card details)
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Biometric data (e.g., facial features or physiological information, if opted for)
You always have the option not to provide specific information by choosing not to use a particular service or feature on the Platform.
We may also track your behavior, preferences, and transaction history on our Platform, as well as on platforms of third-party business partners. In cases where personal data is collected directly by such partners, you will be governed by their privacy policies. We recommend reviewing their policies before sharing any information.
2. Usage of Information
We use your personal data to:
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Provide services and customer support
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Fulfill orders via sellers and partners
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Customize and enhance your experience
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Send service updates, offers, and marketing communications
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Conduct research, analysis, and surveys
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Detect fraud, resolve disputes, troubleshoot problems
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Enforce our Terms of Use and other policies
You may opt-out of marketing communications by using the unsubscribe option provided or contacting us.
3. Sharing of Information
We may share your personal data with:
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Our affiliates and group companies
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Third-party service providers (e.g., logistics, payments, marketing partners)
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Business partners for order fulfillment or marketing
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Government or law enforcement agencies, as required by law
Such sharing is done to provide you access to our services, comply with legal obligations, prevent fraud, and enforce our policies.
4. Security Precautions
We adopt reasonable security measures to protect your data against unauthorized access, misuse, loss, or alteration. While we use secure servers and follow internal security protocols, no transmission of data over the internet can be guaranteed 100% secure.
You are responsible for maintaining the confidentiality of your account login credentials.
5. Data Retention and Deletion
You can delete your account anytime via your profile settings or by contacting us. However, deletion may be delayed or denied in case of:
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Pending grievances or legal matters
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Ongoing services such as undelivered orders
We retain data only as long as required for the purpose it was collected or as required by law. Anonymized data may be retained for analytical purposes.
6. Your Rights
You may access, correct, or update your personal data using the tools provided on the Platform. You also have the right to withdraw your consent at any time by contacting our Grievance Officer (see contact section below). Your withdrawal will not be retroactive and may impact your access to certain services.
7. Consent
By visiting or using the Platform, you consent to:
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The collection, use, storage, and processing of your information
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Being contacted via SMS, messaging apps, calls, or email by us or our partners
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The use of your personal data in accordance with this Privacy Policy
If you share personal data of others, you represent that you have the authority to do so.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. We recommend checking this page periodically for updates. Significant changes will be notified in compliance with applicable laws.
9. Contact Us
If you have any concerns, questions, or wish to exercise your rights, you may contact us at:
Code Shaolin
📧 Email: info@codeshaolin.com
📞 Phone: +91-9803430318
